Warming Up message

Question from Xiao :
I met a problem when I connected the zooscan in my lab. I have installed all
required software and Epson driver program, but it doesn't work from the
step of preview Vuescan image. I tried to scan some image using the Epson
scan program, it always shows an information of "scanner is warming up,
please wait" after I start scan, and then no response, so I can't obtain
the image. I think the zooprocess works well. Do you know what is the
problem?
Thank you!


Dear Xiao,
I have some question for you first :
- Do you mean that you can get a PREVIEW image and this image is OK ? If yes, the system is working well.
- (if not) Can you read "Epson4990" the Input/SOURCE menu of Vuescan ?
- (if not) Can you check that the Zooscan is recognized by Windows ? Check Configuration Panel, System, peripherals, Imaging system (or something similar). You must find the Epson 4990 scanner connected and working well.
- (if not) Is your Zooscan powered (bottom light must be automatically turned ON after powering the system) ?
- (if not) Turn ON the bottom light (Blue button on the cover) immediatly after turning ON the Zooscan. Is the bottom light ON ? If yes, working well, try again the PREVIEW and the SCAN in Vuescan.
Regards
Marc P.

Dear Xiao,


Did you first turn on the power on/off button and then the stand by one ?
This is important to turn on your scanner that way.

Thanks

Sylvain